Help center

Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Shipping & Delivery

    • Domestic: Fast delivery in 1–3 business days.
    • International: Arrives within 5–10 business days, depending on destination.

    (In rare cases, global logistics challenges may cause slight delays, but we’ll always do our best to get your order to you as quickly as possible.)

    • Domestic: Free shipping on all orders over €120.
    • International: Rates vary by region and are calculated at checkout.

      For full details, please see our Shipping Policy.

  • Yes, we offer free shipping on domestic orders over €120.

    Check your cart to see if your order qualifies.

  • Yes, we ship worldwide.

    Please note that free shipping applies only to domestic orders. International shipping rates vary by region and are calculated at checkout.

Returns & Refunds

  • Yes, we offer full and partial refunds.

    Enjoy free returns within 14 days. For more details, please see our Refund Policy.

  • A refund request can be submitted within 14 days of purchase, provided the product is unused and returned in its original condition.

  • If the product and packaging are unopened and undamaged, you’re eligible for a full refund.

    If the packaging has been opened and the product used, you may qualify for a partial refund.

    If the product is damaged and not covered under warranty, a refund will not be possible.

    Please check our Terms of Service to see if you're eligible for a refund.

  • When an order does not qualify for free shipping, all shipping costs, including return shipping, are the responsibility of the customer.

  • When an order includes free shipping, only the cost of the return shipping is handled by the customer.

  • All our products are subject to quality control.

    Our warranty provides a guarantee against manufacturer defects.

    The guarantee covers any manufacturing, design, or material defect. Please notify us within 14 days of noticing any defects.

    It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

Payments & Safety

  • All direct payment gateways we use are fully compliant with PCI-DSS security standards, the global benchmark set and managed by the PCI Security Standards Council (including Visa, MasterCard, American Express, and Discover). This ensures your payment information is always handled with the highest level of protection.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here

  • We accept payments from all major providers, including Visa, Mastercard, American Express, Maestro, Discover, Diners Club, UnionPay, as well as Shop Pay, Apple Pay, Google Pay, and PayPal.